Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.thebrowhousesarasota.com, and The Brow House LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Brow House LLC include www.thebrowhousesarasota.com and The Brow House. The The Brow House website is a ecommerce site. By using the The Brow House website, you consent to the data practices described in this statement.

The data protection officer for The Brow House can be contacted by sending an email to hello@thebrowhousesarasota.com or writing to 1853 Fruitville Rd, Sarasota, Florida 34236.

Our salon software privacy policy is accessible here.

Purpose and Legal Basis for Processing Your Personal Data

We take your privacy seriously and will never sell or rent your personal data to any third-party.

We need to obtain and process your personal data to provide you with our products, services and treatments, to process a payment if you purchase a service or product from us and to fulfill our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Your information can be also be processed as required by law or to respond to legal process.

Your personal data is collected and processed for the following purposes:

Name and contact details

  • To perform our contract with you when making purchases.

  • To send you service based messages to perform our contract with you (confirmation, a reminder of bookings and review requests).

  • To deal with any enquires and to resolve any complaints.

  • As part of our legal obligation for business, accounting, tax and insurance purposes.

  • To contact you with any special offers and news from our salon.

  • We ask for your permission to contact you with our special offers and news from our salon. Where you have given us your consent you can withdraw your consent at anytime.

SMS Texting

When submitting a form and signing up for texts, or by scheduling an appointment through Phorest and signing up for texts, you consent to receive communications, reminders, and informational messages from The Brow House. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help.

Special categories of personal data collected

Health questions are asked in many of our consultation forms to deal with treatment queries and to potentially highlight treatments or products that may have a negative effect on your health due to medication you are taking or a health condition you have. Your privacy is very important to us and we only use this information for determining your suitability for the treatment and to provide a safe service.

We put extra safeguards in place to protect special category data to protect it from unauthorised disclosure, unauthorised modification or unauthorised access. We only collect this information from you based on your explicit consent.

Children’s personal data

We take children’s personal data very seriously and we do not knowingly collect personal data from children below the age of 16 without consent from a parent or guardian. We take great care in protecting the personal data of children. If we discover that we have collected personal data from a child without consent from a parent or guardian we will delete that personal data as soon as practically possible.

Your rights as the individual

When we process your personal data you hold a number of rights in relation to how this personal data is processed which includes:

  • The right to access what personal data we hold about you.

  • The right to be informed of how we are using your personal data

  • The right to request the erasure of the personal data we hold on you.

  • The right to object to us processing your personal data or restrict us from processing some or all of your personal data.

  • The right to object to direct marketing from us.

  • The right to request the correction of incorrect information we hold on you.

  • The right to request that we transfer the information we hold on you to another service provider.

  • The right to lodge a complaint directly with the Data Protection Supervisory Authority about how we process your personal data.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Data Sharing, Third Parties and Data Processors

We disclose your personal data to third parties for the purposes of providing a service to you, running our business, and when required by law and to enforce our legal rights. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us.

The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws. We share your personal data with the following categories of companies:

  • Third party software companies such as a salon software company to improve the customer experience for you and improve the way we do business.

  • Payment processors and software to facilitate online bookings with us. These companies process your personal data for different purposes to fulfil regulatory requirements.

  • Professional services such as marketing companies to help us run our business and get in contact with you.

  • Accountancy and insurance companies to help us run our business and fulfil our legal obligations.

How Long Do We Keep Your Data?

We retain your personal data for as long as necessary to provide you with our services as our client.

The criteria for which we would continue to process your personal information includes:

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.

  • Where processing is necessary for the establishment, exercise or defence of legal claims.

Cookies

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or login options. A popup on our website will ask you to accept or manage cookies when you visit.

Our website relies on cookies to carry out certain functions and to tailor your user experience. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. You can control and/or delete cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Transfers of personal information

When your personal data is processed through our salon software, all of it is held within the European Economic Area (EEA). Your information is processed by the salon software and stored in the Amazon Web Services cloud. During this process your data is encrypted in transit and at rest.

Consequences of not providing your personal information to us

In the event that you want to purchase a product or service from us, certain personal information may be required. You can always choose not to provide personal information. However, we may be unable to provide some/all products, services and treatments in these instances.

Marketing messages

As mentioned above, we may contact you by SMS or Email to let you know about any special offers, promotions or with news about our products and services.

You can opt out from marketing at any time by:

Please note, it may take a number of days to process your request.

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the online salon platform uses a secure connection. All information passed to the salon software is encrypted during data input and transfer to the cloud.

Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.

Questions about Data Protection

In the occurrence that you have any questions or want to make a complaint about how your personal data was gathered, how it is being processed or if you are not satisfied about how a complaint has been handled, you can get in contact with us.

The Brow House
hello@thebrowhousesarasota.com
1853 Fruitville Rd,Sarasota,Florida

Demographic Information

The Brow House may also collect anonymous demographic information, which is not unique to you, such as your:

  • Age

  • Gender

  • Household Income

    We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Tracking User Behavior

The Brow House may keep track of the websites and pages our users visit within The Brow House, in order to determine what The Brow House services are the most popular. This data is used to deliver customized content and advertising within The Brow House to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by The Brow House. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Brow House website.

Use of Cookies

The The Brow House website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Brow House pages, or register with The Brow House site or services, a cookie helps The Brow House to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Brow House website, the information you previously provided can be retrieved, so you can easily use the The Brow House features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the The Brow House services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

The Brow House secures your personal information from unauthorized access, use, or disclosure. The Brow House uses the following methods for this purpose:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

    Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right

of free speech, or exercise another right provided for by law;

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the

    public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is

    compatible with the context in which you provided the information.

    Children Under Thirteen

    The Brow House does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

    E-mail Communications

    From time to time, The Brow House may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from The Brow House or click on a link therein.

    If you would like to stop receiving marketing or promotional communications via email from The Brow House, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

    Changes to this Statement

    The Brow House reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

    Contact Information

    The Brow House welcomes your questions or comments regarding this Statement of Privacy. If you believe that The Brow House has not adhered to this Statement, please contact The Brow House at:

    The Brow House LLC 1853 Fruitville Rd Sarasota, Florida 34236

    Email Address: hello@thebrowhousesarasota.com

    Telephone number: 9415548205

    Effective as of July 12, 2023